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How jos29 Handles Your Personal Data

Your account details, payment records and session activity are handled with clear rules at jos29 — no guesswork, no buried clauses.

Data collected only for account operationDANA, OVO, GoPay records protectedYou can request your data any timeNo data sold to third partiesContact us to update or delete records
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jos29 How jos29 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Cookies and Session Tracking

We use cookies to keep you logged in across sessions and to remember your lobby preferences. You can clear cookies through your mobile browser settings at any time; doing so will log you out of your current session.

Account Security Measures

Your password is stored in hashed form. Login attempts are monitored for unusual patterns, and we may send an OTP to your registered number if we detect access from an unfamiliar device or location.

Data Retention Rules

We keep transaction records — including DANA, OVO and GoPay payment logs — for the period required under applicable financial regulations. Once that period ends and your account is closed, data is removed from active systems.

Your Rights Over Your Data

You have the right to access a copy of your personal data, request corrections, or ask us to delete your account record. Submit the request through live chat or email; we aim to acknowledge it within a reasonable timeframe.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Open the chat window inside your jos29 account to raise a data request or correction. Our team picks up queries directly and routes privacy questions to the right handler without delay.
Email Support Send your data access, correction or deletion request to our support email address. Include your registered account name and the e-wallet — DANA, OVO or GoPay — linked to your account so we can verify your identity quickly.
Account Settings Some personal details — display name, phone number, preferred payment method — can be updated directly inside account settings without contacting support. Changes to wallet-linked data may require additional verification.

Privacy Policy Questions and Answers

We collect your name, email, phone number and device identifiers at registration. Payment data — such as your DANA or OVO account reference — is added when you make your first deposit.

Your e-wallet data is shared only with the payment processor needed to complete the transaction. It is never sold or passed to advertisers or unrelated third-party services.

Contact us via live chat or email with your registered account name. We will verify your identity and send your data export to the email address on file within a reasonable period.

Yes. Submit a deletion request through support, and we will remove your personal data from active systems once any mandatory financial-record retention period has passed for your account.

We use cookies for session management and lobby preferences. You can block or clear them in your mobile browser settings, though doing so will end your active login session immediately.

Inactive accounts are subject to our standard retention schedule. Transaction records tied to DANA, OVO or GoPay payments are kept for the period required by applicable financial rules, then deleted.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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